Cancellation & Refund Policy

Last updated: 8 October 2026

1. Cancelling

You can cancel at any time. There is no contract term and no cancellation fee. To cancel, ask your company administrator to close the subscription in the portal's account settings, or email support@tavons.com from the account's email address.

When you cancel, your subscription runs to the end of the month you have already paid for, then stops. You keep access until then. Cancelling does not delete your data straight away: see section 5.

2. Your price when you cancel

Tavons starts at £10 per user per month, drops by 50p a month, and stays at £6 per user per month once it gets there.

The reduced price only applies while your subscription continues without a break. If you cancel and later come back, you start again at £10.

3. Refunds

Month already started: we do not refund a month that has started, or part of a month, because you can use the service until the end of it.
Charged in error: if you were charged by mistake, charged twice, or charged after a cancellation we confirmed, we will refund it in full.
Service not delivered: if we fail to provide the service for a whole billing month, we will refund that month. Service credits for shorter outages are set out in the Service Agreement & Service Levels.
If we end the service: we refund fees paid for any period after it ends.

Refunds are paid to the original payment method, normally within 10 working days. Nothing in this policy affects rights you have by law.

4. Disputing a charge

Please email us first at support@tavons.com; we will reply within 2 working days and fix genuine errors quickly.

5. Your data after cancelling

You can ask for an export of your data at any time. After your account closes we keep your data for 30 days in case you come back, then delete or anonymise it as described in the Data Processing Agreement and Privacy Policy.