Terms of Service

Last updated: 8 October 2026

These terms are an agreement between you (the business that signs up) and Tavon Partners Ltd, trading as Tavons ("we", "us"). By creating an account or using Tavons you agree to them on behalf of your business. Tavons is for business use only, not for consumers.

1. The documents that make up the agreement

Your agreement with us is made up of these Terms, our Service Agreement & Service Levels, our Data Processing Agreement, our Privacy Policy, and our Refund Policy. If they conflict, the Data Processing Agreement wins on personal data, then the Service Agreement on service levels, then these Terms.

2. The service

Tavons is an online CRM for sellers of card machines and business funding. It includes tools for leads, calendar and meetings, deals, contacts, referrals, business card scanning, journey planning, a statement checker and automated follow-up emails. We may improve, change or retire features. If we remove a feature you rely on in a way that materially harms you, we will give reasonable notice.

3. Your account

• You must be 18 or over and have authority to bind your business.
• Give accurate details and keep passwords secure. You are responsible for everything done through your account and for the users you invite, and must tell us promptly if you suspect unauthorised access.
• The person who registers a company is its administrator and controls its users, data and settings.

4. Price and payment

Tavons is charged monthly, per user. The price starts at £10 in your first month and falls by 50p each month (£9.50, £9, £8.50 and so on) until it reaches £6 per user per month, where it stays for as long as your subscription continues without a break.

If you cancel, the reduced price ends. If you subscribe again later you start again at £10. Prices are in pounds sterling; VAT is added where applicable.

Payment is taken monthly in advance. If a payment fails we may suspend access until it is resolved. We will give at least 30 days' notice of any price increase to a plan you already have, and you may cancel before it takes effect. Refunds are covered in the Refund Policy.

5. Your data and your responsibilities

You own the information you put into Tavons ("Customer Data"). You give us permission to host and process it only to provide the service to you. For personal data in Customer Data (for example your leads, clients and contacts) you are the controller and we are your processor, as set out in the Data Processing Agreement.

You are solely responsible for:

• having a lawful basis, and any consent needed, to collect, store and contact the people you add to Tavons, including photographing business cards and importing contact lists;
• complying with UK GDPR, the Privacy and Electronic Communications Regulations (PECR), the Data Protection Act 2018 and any rules that apply to your sales activity, including honouring opt-outs and "do not contact" requests;
• the content of the emails, templates and messages sent from your account, and how you describe products, prices, savings and referral fees;
• any licences, permissions, registrations or authorisations you need to sell card machines, funding or related products, and your agreements with the providers and partners you work with;
• the accuracy and completeness of the data you enter, and checking results before acting on them;
• keeping your own copies of information that is important to you.

6. Acceptable use

You must not: use Tavons unlawfully or to send spam or misleading, abusive or deceptive messages; upload data you have no right to use; try to access other companies' data or break the service's security; reverse-engineer, copy or resell the service; use automated means to scrape or overload it; or use it to harm others. We may suspend or remove content or accounts that break these rules, and we will tell you why where it is practical to do so.

7. Third-party services

Tavons relies on third-party services (for example Google, email delivery, hosting and text recognition). We choose them with care but are not responsible for their availability, accuracy or changes, and your use of any Google connection is also subject to Google's terms.

8. Estimates and no advice

The statement checker, route planner, savings figures, drive times and similar outputs are estimates to help you work. They depend on information we do not control and can be wrong. They are not financial, legal, tax or regulatory advice, and you must not present them to anyone as guaranteed. Tavons is software: we are not a payment processor, lender, broker or adviser, and we are not a party to any deal you make with anyone.

9. Availability and support

Service levels, support hours, response times and service credits are in the Service Agreement & Service Levels. Apart from those, we do not promise the service will be uninterrupted or error-free.

10. Our property

We own Tavons, including its software, design, name and logo. We give you a non-exclusive, non-transferable right to use it for your business while your subscription is active. We do not own your Customer Data.

11. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for this agreement, except where disclosure is required by law or to our professional advisers and service providers who are bound to keep it confidential.

12. Our liability

12.1 What nothing in these terms limits. Nothing limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

12.2 What we are not liable for. Subject to 12.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

• loss of profit, revenue, sales, commission, business, contracts, goodwill or anticipated savings;
• loss or corruption of data, to the extent you could have kept your own copy or we have met our obligations in the Service Agreement and Data Processing Agreement;
• any indirect or consequential loss, or any loss that was not a reasonably foreseeable result of our breach;
• anything arising from the content or lawfulness of your messages, your use of Customer Data, complaints, claims, fines or enforcement action brought against you by your leads, clients, providers or regulators, or from your failure to comply with section 5;
• failures of, or changes to, third-party services or the internet;
• decisions you make relying on estimates, figures, routes or other outputs from the service;
• unauthorised access that results from your or your users' credentials, devices or failure to follow our security guidance;
• events outside our reasonable control (section 16).

12.3 Overall cap. Subject to 12.1, our total liability to you for all claims arising in any period of 12 months, however caused, is limited to the fees you paid us for the service in the 12 months before the event that first gave rise to the claim.

12.4 Data protection. Liability under or in connection with the Data Processing Agreement counts towards, and is limited by, the cap in 12.3, except where the law does not allow that.

12.5 Reasonableness. You agree that these limits are reasonable given the price of the service, that you are a business, and that you can protect yourself by insurance, backups and your own checks. We will not be liable for loss you could have avoided by taking reasonable steps once you knew of the problem.

13. Your indemnity

You will cover our reasonable costs, losses and liabilities (including reasonable legal fees) arising from a third-party claim or regulatory action that results from your Customer Data, your messages, your breach of section 5 or 6, or your unlawful use of Tavons. We will tell you promptly about any such claim, let you control its defence (we may take part at our own cost), and not settle it without your agreement, which you will not unreasonably withhold.

14. Suspension and ending the agreement

You can cancel at any time (see the Refund Policy). We may suspend or end your account if you seriously or repeatedly break these terms, if non-payment is not fixed within 7 days of notice, or if we have to by law, and we will give notice where we can. If we stop providing the service altogether we will give at least 60 days' notice and refund fees paid for any period after it ends. On ending, your right to use Tavons stops and we handle your data as set out in the Data Processing Agreement.

15. Changes to these terms

We may update these terms. We will email account holders at least 30 days before a material change takes effect. If you do not agree you may cancel before then; continuing to use Tavons afterwards means you accept the new terms.

16. General

• Events outside our control: we are not in breach if delayed or prevented by something beyond our reasonable control, such as power or internet failures, failure of a major provider, cyber-attack despite reasonable security, strikes, or government action.
• Whole agreement: these documents are the whole agreement on this subject and replace anything said before.
• Transfer: you may not transfer your account without our written consent. We may transfer our rights to a successor to the business and will tell you.
• If part is unenforceable, the rest still applies.
• No waiver: not enforcing a right immediately does not mean we give it up.
• Third parties have no right to enforce these terms.
• Notices: we may give notice by email to your administrator. You can contact us at support@tavons.com.

17. Law and disputes

These terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We would like the chance to resolve any complaint first: please write to us and we will reply within 10 working days.